Last updated: 3 November 2026
We-time is responsible for processing your personal data as described in this privacy policy.
We-time
Florastraat 35
9820 Merelbeke
Website: https://we-time.be
Email: [email protected]
Telephone: +32 465 07 57 60
When you contact us, make a reservation or use our website, we may process the following information:
Your first and last name.
Your email address and, if provided, telephone number.
Reservation details, such as the date, time, package, number of guests and price.
The content of your enquiry and any comments you provide.
Technical information needed to operate and secure our website, such as your IP address, browser type and device information.
Information about the sending of our emails, such as the sending time, message identifier and the outcome of a sending attempt.
Processing through cookies and similar technologies is described separately in our cookie policy.
We process your contact and reservation details to arrange and fulfil your reservation, contact you when necessary, and send confirmations, reminders and practical information.
Where this processing is necessary for these purposes, we rely on the performance of our contract with you or on steps you request before entering into a contract.
The information we need to process your reservation is marked as required on the form. Without this information, we may be unable to process your reservation.
If your enquiry concerns a potential or existing reservation, we process your data to arrange or fulfil that reservation.
We respond to other enquiries on the basis of our legitimate interest in being available to answer questions and provide our services. We use only the information needed to handle your enquiry.
We process limited technical information and maintain email records to investigate sending problems, prevent misuse, and safeguard the reliability and security of our services.
We do this on the basis of our legitimate interest. We take your privacy into account and limit processing to what is necessary for these purposes.
Where we are legally required to process or retain information, we rely on the relevant legal obligation.
Please do not include medical information or other sensitive personal data in contact forms or comment fields unless it is necessary for your enquiry or reservation.
Our website is not specifically directed at children. Where parental or legal guardian consent is required to process a minor’s data, that consent must be obtained.
If you believe that we are unlawfully processing a minor’s data, please contact [email protected]. We will investigate your report and take appropriate action.
We share personal data only where necessary to provide our services, operate and secure our systems, carry out processing to which you have consented, or meet a legal obligation.
We may use service providers for hosting, technical administration, email delivery and error monitoring. Where they process personal data on our behalf, we put appropriate agreements in place.
We do not sell your personal data.
We use Resend, a service provided by Plus Five Five, Inc., to send automated emails relating to contact enquiries and reservations. Resend processes the relevant email addresses, message content and technical sending information for this purpose.
Resend acts as our data processor for this service. The processing is governed by a data processing agreement.
Further information about these arrangements is available in Resend’s Data Processing Addendum.
We retain personal data for no longer than necessary for the purpose for which we process it. Retention periods and criteria are determined for each category of data.
Our local email records contain a copy of the generated email, the addresses involved and technical sending information. These records allow us to investigate which message our system generated and whether the email service provider accepted it. Acceptance by the service provider does not prove that the message was delivered.
Where a statutory retention obligation applies, we retain the relevant data for the required period. Information needed for a specific legal claim may be retained for longer. We limit such retention to what is necessary.
Subject to the conditions of applicable data protection law, you have the right to:
Access your personal data and receive a copy.
Have inaccurate or incomplete information corrected.
Have your data erased.
Restrict processing.
Object to processing based on legitimate interests.
Receive eligible data in a commonly used, machine-readable format or have it transferred.
Withdraw your consent where processing is based on that consent.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
You can send your request to [email protected]. We do not routinely ask for a copy of your identity document. If we have reasonable doubts about your identity, we may request additional information necessary to verify it.
We normally respond within one month of receiving your request. If a legally permitted extension is necessary, we will inform you within that first month and explain why.
These rights are not absolute. For example, a statutory retention obligation may prevent us from deleting certain information immediately.
If you have questions or concerns about the processing of your personal data, please contact [email protected].
You also have the right to lodge a complaint with the Belgian Data Protection Authority.
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, unwanted disclosure and unlawful alteration.
If you believe that your data is not adequately protected or you suspect misuse, please notify us at [email protected].
We may update this privacy policy when our services, data processing activities or legal obligations change. The date at the top indicates when the policy was last updated. Where necessary, we will provide additional notice of significant changes.